Search Jobs

Call Center Team Lead

Statesville, NC 28677

Posted: 03/14/2025 Job Category : Warehouse Job Number: 1003086 Pay Rate: $15.00/hr

Job Description


Job Position: Call Center Team Lead

Location: Statesville, NC 28677

Pay Rate: $15.00/hr

Shift: 2nd Shift

Description:

Exciting Opportunity for Call Center Team Leads in Statesville, NC!

Join our dynamic team at a local company in Statesville, NC, where we are seeking skilled Assistant Call Center Team Leads to fill a 2nd Shift opportunity starting April 1, 2025.

Qualifications:

  • Training Class begins on April 1, 2025.

  • Must have call center or strong customer service experience and at least 1 year of supervisory experience. (Responsible for supervising at most 12-15 employees).

  • 2nd Shift position - Must be available between the hours of 3pm-1am.

  • Days/Hours may vary - Some weekend or holiday work will be required.

  • Pay starting at $15/hour - Pay increase following training, and 90-day review to be hired as a permanent employee.

  • This position could either be Remote or In-Person - Equipment is NOT provided to work remotely. (Must reside in NC, SC, or GA to work remotely).

Responsibilities:

  • Monitor employees schedules, breaks, and attendance. Extensive understanding of all scheduling platforms. (At most 12-15 employees).

  • Ability to handle client issues, as well as manage and resolve conflicts and disagreements in a positive and constructive manner. (Experience using Answerweb is helpful).

  • Capable of troubleshooting computers and fixing basic problems.

  • Assist with new staff member training.

  • Ability to handle basic account programming and all account types. (General, Order Entry and Scheduling).

  • Pass Team Leader Certification Exam.

  • Team Leads will be required to be On Call one week per month.

Shift/Hours:

  • Shift: 2nd shift available. Must be available to work between the hours of 3pm-1am. Some weekends and holidays may be required.

  • Compensation: Competitive pay starting at $15.00 per hour. Pay will increase after successfully completing all Lead training and have had satisfactory 30, 60 and 90- day reviews to be brought on as a permanent employee.

  • Employment Type: This is a Temp to Perm position, offering a potential long-term opportunity for the right candidate.

  • Clean criminal background and up to date resumes are required as part of the selection process.

Application Process:

  • Interested candidates are required to submit a resume.

  • Please apply at our website: www.Accuratestaffing.Com

  • For more information or to inquire about the next steps, call or text us at (704) 872-5710.

Benefits:

  • Dental insurance

  • Health insurance

  • Vision insurance

Don't miss out on this fantastic opportunity! Join us now and be a part of a thriving team! Apply today for a rewarding career!
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Statesville, NC

Start your journey to a thriving career in the vibrant area surrounding Statesville, North Carolina! Nestled in the heart of the Piedmont region, Statesville offers a perfect blend of historic charm and modern opportunities. From the picturesque views of Lake Norman and the intriguing arts scene at the Iredell Museums to the mouthwatering Southern cuisine at local eateries like Twisted Oak American Bar & Grill, Statesville has something for everyone. Experience the thrill of watching a race at Charlotte Motor Speedway or explore nature at Lake Norman State Park. Embrace the community spirit at the Statesville Civic Center or catch a show at the Historic Sharpe House. Discover your next career move amidst the unique culture and endless growth prospects in this dynamic region. Browse our job listings now to take the first step towards an exciting professional journey in Statesville, North Carolina!