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Customer Service Technician
Posted: 09/04/2025
Job Category : Customer Service
Job Number: 1003252
Pay Rate: $30.00/hr - $32.00/hr
Job Description
We're seeking a Technical Customer Support Representative to provide expert assistance for our ventilation equipment. In this role, you ll troubleshoot issues, support order processing, and ensure customer satisfaction through clear, professional communication.
Key Responsibilities:
Diagnose and resolve technical issues remotely via phone and email
Handle customer inquiries, service issues, and account questions
Coordinate order entry, shipping, and follow-up for ventilation systems
Read schematics and wiring diagrams to guide troubleshooting
Provide product training to customers and technicians, in-house and on-site
Update technical guides and contribute to internal knowledge resources
Maintain accurate customer records using ERP systems and Microsoft Office
Participate in on-call technical support rotation and occasional travel
What We re Looking For:
2+ years of technical support or customer service experience
Strong understanding of restaurant or commercial kitchen equipment
Ability to communicate clearly with both technical and non-technical audiences
Organized, detail-oriented, and able to manage multiple priorities
Familiarity with ERP systems, Excel, and reading technical diagrams
Ready to Join Us?
If you re a problem-solver who thrives in a fast-paced, customer-focused environment, apply now to be part of our growing team. #ASLI
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